Returns
 

Our refund policy is All Sales are Final. Unfortunately we cannot offer you a refund or exchange after this period.If there happen to be any problem with your order(s), please email us 24 hours from when the order(s) was received at : Queenslounge@yahoo.com  

To be eligible for a return, your item must be unused and in the same condition that you received it.

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Special circumstances that requires return:

If you Received the wrong Item
Wrong color
Wrong inches

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Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, 2-10 business  days. 

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Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at queenslounge@yahoo.com and send your item to (1424 Haslett rd, room  #209 East Lansing Michigan 48823

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Shipping
Our products are shipped within 2-5 business Days using the following carriers: USPS, FEDEX, UPS.  To return your product, you should mail your product to:(1424 Haslett rd, room  #209 East Lansing Michigan 48823 . You will be responsible for paying for your own shipping costs for returning your item(s). Shipping costs are non-refundable, If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to be delivered may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.

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Private policy 

When you use our Products or Website, you may be asked for personally identifiable information such as your name, address, email address, and telephone number.

 

By giving us such information, you will need to consent by using it in the manner described in this policy.

 

You may withdraw your consent at any time by emailing us at queenslounge@yahoo.com. We will return or destroy your personal information within five days of receipt of your withdrawal of consent.

 

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SECURITY

 

All security on our Website is treated seriously. Where applicable, we undertake security steps, including use of SSL technology, on our back-end systems that store customer account information and to protect data transmissions. However, this is not a guarantee that such data transmissions cannot be accessed, altered or deleted due to firewall or other security software failures.

 

If you have any further concerns about security, please email our Customer Service team at queenslounge@yahoo.com

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Terms of use

 

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs queens Lounge's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

 

The term 'queens Lounge' or 'us' or 'we' refers to the owner of the website whose registered office is(1424 Haslett rd, room  #209 East Lansing Michigan 48823 . The term 'you' refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

 

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

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